“… Thank you for your e-mail regarding ‘Questions, Questions’. I note your concerns over the feature on dowsing; specifically, that you considered that there was an absence of factual evidence. I further note your criticisms of contributors and contributions made.
Audience response such as yours is welcomed by the BBC because it regularly informs the review and improvement of the programming and services that we offer. Please be assured that I have included your comments in the daily audience log. This internal document is made available to production teams and senior management.
Thank you for taking the time to contact BBC Information … “
Now I don’t think it is acceptable to only note in private an error broadcast to the public. It is particularly unacceptable when the programme was billed as “factual”.
Unfortunately the e-mail did not contain a valid return address, so I cannot debate the point any further without escalating the complaint to the next level. So that is what I have done. It may be fighting a small and pedantic fight, but I believe it’s a worthwhile one.
I have reproduced my letter below and will write about what happens next.